FAQ

Simply put, no one does rehabilitation like QLI. We have a team of rehabilitation professionals like nowhere else, a comprehensive and intensive rehabilitation program like nowhere else, a physical environment like nowhere else, and we are committed to your individualized success and outcome like nowhere else. There is no substitute for seeing QLI firsthand. We not only suggest, we strongly encourage and welcome you to visit our campus to meet our staff and see our program for yourself.

There are times in life when you should not settle for anything but the best – and recovering from a life-changing injury is certainly one of those times. Most patients are referred to QLI at a crucial time in their recovery, and they are seeking the resource that offers them that greatest opportunity for recovery, regardless of location.

Individuals and families we have served have often been hesitant about traveling away from home at such a sensitive time. We encourage our clients and families to view this not as a short-term sacrifice, but rather as an investment for long-term gain. Come see QLI for yourself before you make a decision.

QLI’s rehabilitation program is the most immersive, intensive, and functional rehabilitation experience you will find anywhere. Not only are our services much more comprehensive in scope than outpatient day-rehabilitation programming, but our specialized 24-hour rehabilitation environment also ensures that our clients maximize their opportunity for rehabilitation throughout their stay at QLI.

We are happy to arrange transportation for your loved one to get to QLI with the support of a QLI staff when necessary. This is coordinated with all concerned parties by our Coordinator of Admissions.

All the rooms at QLI are private, with either a private or shared bathroom. Because we want you to feel at home while you are here, QLI provides:

• Bed
• Dresser
• Flat Screen television
• Recliner
• Bedside table
• Linens & towels
• Clock
• Lamp
• Shower caddy with toiletries.

You are encouraged to bring anything from home to make the room your own. We recommend you bring a week’s worth of clothes. Laundry facilities and soap are available in each of the houses.

Cable television is provided and Wifi is available on campus.

Our state-of-the-art rehabilitation facility is spread across a beautiful 60-acre campus. Our sprawling facilities and grounds are beautifully maintained and designed to offer a perfect blend of comfort and challenge in both our clinical and residential settings. QLI’s passionate and expert team members can be found at every turn, ensuring our clients have access to cutting-edge rehabilitation technology and are taking advantage of every therapeutic opportunity.

QLI clients and their families will have access to numerous therapeutic amenities across our campus including multiple therapy gyms, a fitness center, swimming pool, movie theater and auditorium, several computer lounges, a coffee shop, game room, art studio, sports bar (non-alcoholic), and much more. Our clients enjoy a private room in a warm, non-hospital setting with resources available for families as well. For a closer look click HERE for a virtual tour of QLI’s campus.

When you arrive at the QLI campus, our primary goal is to get to know you and your family. It is a relaxed day where you will spend time meeting some of the members of your team including your House Coordinator and Service Coordinator, getting settled in your room, filling out some basic paperwork and acclimating to the campus.

The next few days you will be spending time with therapists and staff from every discipline as we get to know you and set goals for while you are here and for after you return home. Your schedule and program are specially designed for you from that information.

Every individual has a different injury, different goals, and different interests so there is not a “typical day” at QLI. QLI’s program is about getting back to life and therefore is designed to mirror a real-life day as much as possible. Weekdays have a mixture of 4-6 hours of structured therapy blended with opportunities for teachable moments via QLI’s Tri-Dimensional Rehabilitation® Model from the time you wake up to the time you go to bed. Evenings and weekends will also be set up to mirror what you will be doing once you are home in order to take advantage of every valuable teachable moment. Rehabilitation at QLI is truly functional and therefore occurs most often outside the walls of the therapy room.

QLI is often referred to as a “brain college” both because of the type of therapy you will be doing and the general layout and feel of the campus. QLI is not a hospital, nor do we have “visiting hours.” Family is welcome to participate in any part of your day by watching therapies, joining activities on campus or just hanging out. Similar to college, it is important that family is close enough to be supportive while giving you enough space to work hard on doing things for yourself again.

Additionally, brain and/or spinal cord injury does not just affect you, it affects your entire family so logically your rehabilitation should include them. Support services are available to families and they are included as an integral part of your program.

QLI has negotiated discounted rates with a number of hotels in the nearby area and our Coordinator of Admissions will be happy to help find the right one for your family and their budget.

We find many families have spent every moment with their loved one since the accident and are hesitant to leave them in an unfamiliar place without their family. We understand completely but we frequently find that our welcoming staff will soon make you feel comfortable by stepping back and letting your loved one get to work on rebuilding his/her life. This gives your family time to get things put back together at home in preparation for when you return.

Before you arrive to QLI, you will be assigned to a house and with that, a House Coordinator and Service Coordinator who will be the key points of contact during your stay at QLI. You will also have regular formal staffings throughout your stay at QLI where your entire therapeutic team will be present to discuss with you, your family and all other involved parties how you are progressing. Informal updates can be made as often as your family and/ or your funding source require.

QLI has a Medical Director as well as a handful of consulting physicians who understand our population and can handle your every medical need. Whenever possible, we arrange with you to go to the doctor’s office instead of them coming to you as part of your return to independence. Additionally, we are happy to keep your primary care physician informed during your stay at QLI.

Length of stay is dependent on a variety of factors including goals, progress, and funding. All of these factors are evaluated when you first arrive at QLI and periodically after as we measure your progress.

QLI accepts a variety of funding sources and will help you and your family navigate those systems every step of the way. For more information, contact our Coordinator of Admissions.